If you are not satisfied with your purchase, we offer the following return options. Please note that a return can be requested within 30 days from the sale date with the items unworn, unwashed, undamaged and in original packaging.
An exchange can be requested by contacting us. After approval you can send the parcel back to our return address. Once your items have arrived back we will issue you a store credit issued as an online gift card for you to enter upon checkout for your next order.
If you prefer a direct refund you can choose this option for full-priced items that are returned within 30 days from sale date. Please note when choosing the refund option return postage costs are the responsibility of the customer unless the items are deemed faulty. You can ship the parcel back to us via your preferred courier and we encourage opting for tracked shipping.
If you are located outside Australia, you will be responsible for all costs associated with returns postage. Please note that this may also include additional duties & taxes by International Customs. The parcel can be shipped back via your preferred courier and we strongly encourage that the parcel has a tracking number.
There are strictly no returns on sale items unless the item is damaged or faulty. Sale items are eligible for a store credit only. The customer is responsible for returns postage, taxes & duties. Returns must be lodged within 30 days from sale date and with all tags attached. Exchanges on faulty items are only granted by Bel Air Baby and are subject to stock availability.